Communication Norms¶
Owner: Director
Channels (fill with your real tools)¶
| Channel | Use for | Not for |
|---|---|---|
| Planning tool (Planning Center / equivalent) | Schedules, plans, attachments | Long pastoral debates |
| Team chat (GroupMe/Slack/etc.) | Day-of logistics, quick confirms | Sensitive correction |
| Longer policy updates | Urgent Sunday morning changes | |
| SMS / call | True urgencies | Routine chart drops |
| In person | Feedback, conflict, care | — |
Replace tool names in Tools & Systems.
Response expectations¶
| Situation | Expected response |
|---|---|
| Schedule request | Accept/decline within 48 hours |
| Swap request | Reply within 24 hours |
| Day-of emergency | Call/text immediately; don’t only post in a quiet thread |
| Chart/key change midweek | Acknowledge once you’ve seen it |
Tone¶
- Short, specific, kind
- Put decisions in writing in the planning tool when they affect Sunday
- Public channels: no sarcasm about people or the congregation
https://theonize.github.io/petra/02-scheduling/communication-norms/
